Property News · June 11, 2018

Why did my milk delivery firm’s service turn sour?


The only thing online food shopping firm Milk & More delivered was another complaintIn April you highlighted difficulties with Milk & More. We’ve been using the company for five years, and only since its takeover by Müller have we experienced problems – none a direct fault of our friendly milkman. My regular delivery was every two weeks but, since January, it started to be weekly and I kept being told this would be corrected. By the end of March it wasn’t, so I cancelled regular orders and placed one-off orders. Then we had a surprise breakfast delivery on Saturday – when our regular order used to be. Two phone calls to separate offices resulted in the promise of a call back. Instead, a message was left while I was out asking me to call “Mike” but the number was customer service and nobody knew who “Mike” was. What is worse is that under Müller’s new system, instead of paying via direct debit on receipt of an invoice, you now pay in advance by debit card – and it took the money for this order on 11 May without me even knowing. PC, Bourton-on-the-Water, Gloucs Continue reading…

Source : theguardian.com
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