Property News · January 7, 2015

Opodo agrees a refund after my flight was rescheduled, on one condition: I book with them again!


I agreed to this, but six weeks on I am still waiting for my moneyWhen my flight from Manchester to Istanbul was rescheduled, leaving insufficient time to get my connecting flight to Mombasa, I tried to cancel the return tickets which I’d booked through Opodo. It insisted I made an alternative booking before it would cancel the original flight. I did so and, after chasing, was promised a refund of £1,222.60 for the cancelled booking. Opodo warned it would take up to 12 weeks, which I feel is unacceptable. Six weeks on, I’m still waiting and urgently need that money. JB, Tyn-Y-Gongl, AngleseyAlthough you paid Opodo, your contract is actually with the airline and it’s the airline that would stump up refunds. Chances are, Opodo was waiting for the airline to return the money before it passed it on to you, but that’s no excuse. Its insistence that you rebook through it before exercising your right to cancel under the Denied Boarding Regulations is extraordinary. Even if this requirement were specified in its terms and conditions, which it does not appear to be, it would almost certainly fall foul of the Unfair Terms in Consumer Contracts Regulations. Continue reading…

Source : theguardian.com
Read more…Opodo agrees a refund after my flight was rescheduled, on one condition: I book with them again!

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