Property News · July 23, 2016

One British Airways passenger fought back – and you can too


The trio of Consumer Champions letters last week concerning BA cancellations and delays prompted barrister Richard Colbey to tell us about his experiences with the airline, and advise how travellers might fight backHaving had a turbulent relationship with BA over the past few years, I was amused to read the horror stories of BA’s customer service in Guardian Money last week. BA, now merged with Iberia in the grandly named International Airlines Group (IAG), is a great company in many ways, but its attitude to some of its customers helps no one, including itself. Related: We thought we’d booked a flight on BA but ended up on a budget airline Continue reading…

Source : theguardian.com
Read more…One British Airways passenger fought back – and you can too

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