Property News · May 26, 2011

Ofcom bans three-year broadband and phone contracts


Regulator also announces 999 text service and rules to ensure quick transferral of mobile numbers between providersThree-year broadband and phone contracts have been banned by the communications regulator Ofcom, with providers now only able to offer maximum contracts of two years. They must also make 12-month contracts available under the new regulations which bring the UK in line with EU telecoms law.The regulations also require mobile providers to transfer customers’ mobile phone numbers to a new provider within one working day. Providers must now pay “reasonable compensation” to customers should they not do so, or if there is an abuse of the process. Ofcom is allowing providers to design their own compensation schemes, but will review them after 12 months to make sure they are adequate. Continue reading…

Source : theguardian.com
Read more…Ofcom bans three-year broadband and phone contracts

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