Property News · October 19, 2015

Nationwide won’t back me in dispute over failed Hertz car hire


Building society is refusing take my side after the car rental application failed but Hertz billed me anywayIn March I tried to use the Ryanair website link to Hertz to book and pre-pay for a car rental. For some reason the booking failed. At the time, Hertz sent me an email warning that the booking had failed. It came with the subject line: “We were unable to process your rental car booking”. I accepted the booking had failed and in the end made other arrangements. However, a week later Hertz took the £69 rental cost from my debit card. I complained to my bank, Nationwide, and sent Hertz’s failed booking email as evidence. Despite this, the bank has sided with Hertz and said the charge stands. I don’t comprehend Nationwide’s reply, which really is gobbledegook. Continue reading…

Source : theguardian.com
Read more…Nationwide won’t back me in dispute over failed Hertz car hire

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