Property News · January 9, 2018

My Virgin Active discount that wasn’t fit for purpose


After buying Vitality Health insurance my membership fee should have been cutI have been a member of Virgin Active in Nottingham since last summer – paying £50 a month – but having recently bought Vitality health insurance, I was entitled to a discount which reduces it to £32. I contacted Virgin by phone twice to discuss this, and was told to show evidence of my Vitality membership and fill in a new form. I was advised that the reduced amount would start next month but, when I checked, it had not kicked in. I was then told (for the first time) that, as I had signed a 12-month contract, this could not be changed. and that I would not be eligible for the reduced payment until it ended – and that I had been misinformed by the other members of staff. Continue reading…

Source : theguardian.com
Read more…My Virgin Active discount that wasn’t fit for purpose

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