Property News · December 13, 2016

Great Western Railway is going off the rails with refunds


I’ve been waiting since the end of August for a payment I am due for late trainsI have been having problems with Great Western Railway over refunds for late trains – three are outstanding – and I am sure I am not alone. The first dates back to the end of August when I made the claim the day after travel. Having heard nothing by the end of September, I sent an email to GWR’s managing director, Mark Hopwood, and received a polite reply asking for details of my case (which I did the same day) and promising to look into it. By the beginning of November I had heard nothing and again emailed Hopwood. Once more I received a reply the following day asking for the details and promising to look into it. These were sent immediately. Continue reading…

Source : theguardian.com
Read more…Great Western Railway is going off the rails with refunds

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