Property News · March 2, 2014

EasyJet abandoned us – then left us with nowhere to go


We had to get a taxi from Bristol to Gatwick now EasyJet won’t pay compensation or give a refundOur easyJet flight from Toulouse to Gatwick in December was diverted to Bristol because of the bad weather. EasyJet abandoned us there in the middle of the night and told us to make our own way to Gatwick which meant having to find a taxi. The airline is ignoring repeated requests to reimburse us and pay compensation because of its failure under the Montreal Convention to arrange to get passengers back to the destination airport. Its latest excuse is that it had arranged coaches, which is a blatant lie. DT, Pouydraguin, FranceIt was like a scene from Planes, Trains and Automobiles. Car hire was closed, commercial coaches fully booked and all trains cancelled, so we had no choice but to take a taxi. We put our claim into easyJet with the receipts and have been told it can only refund a proportion “within certain limits”. Continue reading…

Source : theguardian.com
Read more…EasyJet abandoned us – then left us with nowhere to go

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