Property News · December 19, 2016

‘And the winner is…’ it’s the 2016 awards for worst customer service


Many firms have had the steam coming out of your ears this year. We highlight the prize failuresAnother year of SOS pleas to my consumer column, Your Problems, has drawn to a close, and it seems churlish not to acknowledge the companies who have worked so hard to earn a mention in it.Over the past 12 months I have discovered why you can’t book a flight if you’re Indonesian, and how a rail company can justify charging an extra £16.60 for the privilege of walking between two connecting stations. I’ve busted the myth that insuring your no-claims bonus prevents your premiums rising if you make a claim, and exposed the travel company which changed a customer’s wife into a man before demanding £124 to change her back, and investigated why doing your laundry can burn your house down. Continue reading…

Source : theguardian.com
Read more…‘And the winner is…’ it’s the 2016 awards for worst customer service

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