Property News · August 23, 2016

Zika grounded our dream holiday, now Virgin Atlantic won’t refund us


The airline wasn’t the cheapest but it usually offers excellent service – not this timeIn January we booked a holiday – a fortnight in Florida in August – for my wife and I, our daughter and her partner and our two-year-old grandson. The total cost was £2,700. In March our daughter told us she was pregnant again. When we heard towards the end of July that pregnant women were being advised not to travel to Florida due to the Zika virus, we checked on the Public Health England government website and found that although the risk in Florida was deemed “moderate” it nevertheless advised pregnant women to postpone all “non-essential” travel there. We decided to cancel our holiday rather than take any risks. We had booked to Orlando through Ebookers with Virgin Atlantic, so we thought there would be no problem. However, Ebookers and Virgin Atlantic kept passing the buck between them, and Virgin Atlantic then insisted it would make refunds only for travel to Miami. So Virgin Atlantic has taken all our money and won’t give it back. Virgin wasn’t the cheapest option but we’ve used it many times for its reliability and excellent service for families. RK, Liverpool Continue reading…

Source : theguardian.com
Read more…Zika grounded our dream holiday, now Virgin Atlantic won’t refund us

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