I needed to get some money to my father by phone but it refused because of my deep voiceI’m writing about a ludicrous issue I’ve had with The Co-operative Bank. I tried to transfer £150 to my father by phone, which I needed to do before the weekend. It proceeded to ask an array of security questions, which I answered, and kept me on hold for an hour before telling me that I wasn’t 15 (I most definitely am) due to my “deep voice”. When my dad asked what was going on, it refused him access to a manager, and the staff member wouldn’t even give his name. Because of the branches being closed all weekend I have essentially been refused access to my money. The bank offered me a derisory £25 as a goodwill payment but I think their behaviour amounts to discrimination. Continue reading…
Source : theguardian.com
Read more…Why won’t the Co-op Bank believe me when I say I’m 15?
