Property News · July 10, 2018

Why won’t LNER send me the code to pick up my train tickets?


When I booked the east coast line was operated by Virgin – and LNER claims it can’t helpIt seems pretty straightforward but Virgin East Coast call centres and staff have failed to provide a solution (or to phone back or respond to emails and complaints). On 13 June I booked tickets on my phone for my wife and her friend to travel from London to Skipton on 15 July, returning on 20 July. I have booked thousands of pounds worth of tickets in this way over the years. I later realised I hadn’t been sent the code I needed to pick up the tickets from a machine at the station. I phoned Virgin East Coast (and was put through to many different people over the course of an hour) but still failed to get the code or a means of printing my own. Continue reading…

Source : theguardian.com
Read more…Why won’t LNER send me the code to pick up my train tickets?

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