Property News · May 14, 2018

Why was buying a Harveys sofa such an uncomfortable experience?


The cushions went flat after three months and we were forced to sit on the floorWe bought a sofa and chair from Harveys which arrived in mid-November last year. By the end of January all the static cushions had gone flat and so uncomfortable that we are now sitting on the floor. Harveys sent an independent assessor. He weighed the cushions and said they were OK so there was no manufacturing fault. It then refused to take it further. I pointed out the cushions are so flat we can feel the springs and wood through them. Again it refused to do anything unless I got my own assessor, which I did. He agreed that the sofa is not fit for purpose and, as it hasn’t lasted a reasonable length of time, we are well within our rights to ask for a replacement or, at the very least, new cushions. He also said that in over 30 years in the business he has never heard of weighing the cushions. His report also said the company had used a cheap fibre pumped with air which, after only a few weeks, will go flat once the air has dispersed. Continue reading…

Source : theguardian.com
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