Property News · April 11, 2016

Why is BT giving me two bills for one line?


All my attempts to get a trivial matter resolved have been in vainI have had a residential line with BT at my home for more than 41 years, and have always paid my bills on time. Because we live in a rural area with very slow broadband, I have had a business broadband connection to enable my son to download large internet files. I also have a BT residential line.For around 11 years this has worked fine, until last year when I received a sales call from BT asking if I was happy with my service. I decided to change a couple of optional extras. Ever since, I have received two bills for the phone line and for the same calls. Continue reading…

Source : theguardian.com
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