Property News · June 13, 2017

Why doesn’t Google play fair with my cancellation?


I signed up for a free trial but was then chargedI subscribed to the Google Play music service for a three-month free trial, and used the app to cancel the subscription before the free trial period ended. But four months later I realised I’d been paying £9.99 a month by direct debit. When I complained I was told its refund policy won’t cover the first three months of payments as it had been left “too long”. The helper even noticed that my account still hadn’t been cancelled, proving to me that there was a problem with the cancellation process. Is there anything I can do? JC, by email Continue reading…

Source : theguardian.com
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