Property News · June 25, 2018

Why didn’t Virgin Active freeze my membership in my maternity leave?


Gym staff promised me I wouldn’t have to pay – but I ended up being charged £1,000I joined Virgin Active in 2016, and in February 2017, in the late stages of my pregnancy, a staff member offered to freeze my membership, but agreed to let me swim in the pool at no cost as this was the only activity I was still capable of – and only once or twice a week.She told me she had agreed with her manager this could only continue for three months. I took this to mean that, after that, my membership would expire. There was no mention of it restarting, or money being taken again. She confirmed this by email. Continue reading…

Source : theguardian.com
Read more…Why didn’t Virgin Active freeze my membership in my maternity leave?

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