Property News · December 31, 2011

Why did La Redoute cancel my order?


I waited for three weeks but nothing arrived. After complaining everything was cancelled I write to complain about the online fashion retailer La Redoute. I ordered a few items of clothing from them last year, which, after some weeks, did eventually arrive. In October this year I ordered warm clothes for winter, but three weeks later nothing had arrived, so I wrote to them. They said they were awaiting delivery of items, even though the website said two of my three items were in stock at the time of ordering. When I complained La Redoute changed its story, saying that the items had been sent and that they were investigating this with their carrier. I waited another week before sending another email. Then they simply cancelled my order! This whole charade took over a month. When I went online I found lots of other people alleging similar, or worse, experiences. When there is so much competition among online retailers I can’t imagine how they can afford to treat customers like this. I buy many things online and have never encountered such poor service. RT, Edinburgh Continue reading…

Source : theguardian.com
Read more…Why did La Redoute cancel my order?

You may also like...