Property News · June 21, 2018

Why did GWR slam the brakes on my bike booking?


I reserved space for two cycles on a train, but was only sent one ticketI made a telephone booking with GWR for two return train tickets, including reservations for two cycles, from London Paddington to Plymouth. My tickets arrived, but the reservation confirmation for the second bike was missing. I rang GWR seven times and wrote once asking for the missing ticket. On each occasion it refused, claiming first that it was not possible to make an advance reservation for a bike (not true), then that it was not necessary (not true on a high-speed train) and “that they do not send bike tickets by post” (not true). Continue reading…

Source : theguardian.com
Read more…Why did GWR slam the brakes on my bike booking?

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