Property News · March 7, 2018

Why did easyJet insist on a needless visa?


The airline refused a refund for our tickets as it blamed us for not having the correct documentsMy two children and I hold British passports and my husband, who is from the Middle East, has a travel document issued by the Home Office. We booked an easyJet flight from Gatwick to Berlin and checked in at the airport without a problem. However, at the boarding gate, the easyJet rep insisted my husband needed a visa to travel. We then had to wait hours for our luggage to be retrieved. The following day, my husband visited the German embassy to apply for a visa and was told he didn’t need one to travel to Germany. I forwarded an embassy letter confirming this to easyJet which still insisted otherwise and referred me to a website which details the documents required by different countries. However, it also stated that a visa was not required in our case. EasyJet then claimed it had been following Gatwick airport procedures, but Gatwick has denied this. They’ve also refused to refund our tickets as they blame us for not having the documentation. Continue reading…

Source : theguardian.com
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