Property News · December 19, 2017

When will Virgin Trains put the ‘automatic’ back into Delay Repay?


Our trains were cancelled and I’ve been waiting since October for a refund – but still nothingOn reading your letter about supposed “automatic” refunds from Virgin Trains I share my, as yet unresolved, experience. I was due to travel from London Euston to Llandudno Junction in October, costing £68 for an advance booking. We were told that all trains were cancelled due to a fatality. I did eventually get a train to Chester at which point there was a further delay due to another fatality. Virgin Trains staff told us to make a claim. As I had booked online I understood it was automatic. It is not clear from its website at which point an “automatic” payment does not happen. I emailed customer support which directed me to customer relations. Several emails resulted in a reply in late November saying initially it would take up to 28 days for a response and that it required more information. It later confirmed it had everything and would reply within a week – which has now passed.JPJ, Llandudno, North Wales Continue reading…

Source : theguardian.com
Read more…When will Virgin Trains put the ‘automatic’ back into Delay Repay?

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