Property News · May 13, 2016

When rail companies claim their trains are ‘on time’ – but you know they aren’t


Angered by delays and cancellations, and claims that 82% of his trains were on time, Matt Steel kept a detailed record of his travels. The real punctuality figure? Just 37%It all started when I was glancing idly at a Southern Railway performance poster while waiting for a delayed train. The posters are displayed around the network and proudly demonstrate how rail companies have hit their target for service performance – or at least how they have run close to it. But as I stared at the poster I wondered how more than 80% of trains were supposedly running on time, yet my experience was nothing like that.At first I thought a couple of bad days on the trains were clouding my perception, and in reality most trains were running on time. But it didn’t ring true, so from the beginning of 2016 I started to keep a record of my journeys, comparing the time I should have arrived at my destinations with when I actually did (or in some cases failed to). Continue reading…

Source : theguardian.com
Read more…When rail companies claim their trains are ‘on time’ – but you know they aren’t

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