Property News · January 15, 2017

We planned a dream honeymoon, but Thomson turned it into a nightmare


First our flight to Mexico was delayed, then our resort was ridiculously busy. Now Thomson won’t acknowledge our complaintLast March we flew from Gatwick to Cancún in Mexico for a 10-day honeymoon (booked with Thomson at a cost of £5,200) for which we had saved hard. Close to our destination we were told the plane was running out of fuel and could not wait around for the airport’s broken radar to be fixed. We were diverted 100 miles to Mérida airport.For five hours we sat on the runway while the pilot gave unhelpful updates. My husband, who is diabetic and which was made clear on the booking, had no water or food as there was none left. Despite ringing the call button nobody came, and all we were told was that the airport would not refuel us because Thomson had no contract with it. Continue reading…

Source : theguardian.com
Read more…We planned a dream honeymoon, but Thomson turned it into a nightmare

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