Property News · January 28, 2016

Vodafone upgrade leads to a downturn in customer service levels


Upgrade request meant a live chat misfire, mischarging and a missing handsetI ordered an upgrade from Vodafone and was told my new handset would be delivered within five working days. Ten days later it was delivered to the wrong address, where the occupier refused to take delivery.Vodafone said in writing that we would have it the following day, but it never arrived. Eventually, after nearly a month-long impasse, I spent two hours in a Vodafone store trying to solve the problem. It was decided that the best way to get the phone was to cancel the original order and reorder through the shop. Continue reading…

Source : theguardian.com
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