Property News · September 25, 2016

Vodafone overcharged my mother by £2,000 after it gave her free data in store


Her contract was amended in pen by shop staff, but the change in data allowance from 10GB to 20GB was not logged on the systemI am writing to you on behalf of my mother, who faces losing almost £2,000 because Vodafone won’t accept the terms of a contract she signed in one of its stores.Back in April, she went into the Berwick store to buy a Wi-Fi dongle and a year’s airtime. At the time the company had a data extravaganza offer on promotion, and she was promised 20GB of data a month for £20. At the time she was given a contract that stated that it offered 10GB a month, but this was amended in pen by the Vodafone store staff to say 20GB. Continue reading…

Source : theguardian.com
Read more…Vodafone overcharged my mother by £2,000 after it gave her free data in store

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