Property News · April 16, 2016

Vodafone messes up my direct debit, then issues a late payment charge


I was promised the charge would be removed, but it never happenedVodafone has completely messed up my direct debit. I had a two-year contract on my mobile phone which expired in September 2015. I had been paying the bill by monthly direct debit, but for reasons not apparent to me, towards the end of the contract the direct debit did not go through and for seven months, from September to March, I kept receiving automated text messages saying I had failed to pay my bill. There was also a late payment charge added. I explained to Vodafone that this should have been taken via a direct debit and that I objected to the late payment charge as it was its mistake. The employee acknowledged that Vodafone’s systems had created an error and said he would remove the charge. It was agreed I would pay the outstanding balance by a one-off payment, which I did. Continue reading…

Source : theguardian.com
Read more…Vodafone messes up my direct debit, then issues a late payment charge

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