Property News · February 18, 2016

Vodafone ignores the terminally ill … you have to be dead for a refund


We couldn’t recover £93 on my father-in-law’s pay-as-you-go mobile when he was alive; now he’s died they’re sympatheticMy 92-year-old father-in-law was £93 in credit on his Vodafone pay-as-you-go mobile, partly because he didn’t understand how it worked. When my wife and I discovered this he was already terminally ill and had stopped using the phone. He asked if I could recover his money.We called customer services at least four times, but it would only deal with the customer, who by then was too ill. At one point I was told the money was “in the ether” and therefore considered spent. I wrote to head office but received no reply. Continue reading…

Source : theguardian.com
Read more…Vodafone ignores the terminally ill … you have to be dead for a refund

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