Property News · June 23, 2015

Vodafone brought to task as The Observer prompts Ofcom investigation


Customers pile in with complaints as the telecoms company blames ‘isolated problems’ on its new systemLegion are the letters from Vodafone customers who have been unable to make or receive calls after committing to a contract.EG of Teddington, Middlesex, hasn’t been able to receive calls or send messages since March after migrating to Vodafone. “I’ve called around 80 times over the past three months and got nowhere,” she says. “I asked to cancel, but they said I would have to pay £800. To do this without a penalty I have to request a ‘letter of deadlock’, but the people I speak to at Vodafone are unable to do this and every time I ask to speak to a manager no one calls back.” Continue reading…

Source : theguardian.com
Read more…Vodafone brought to task as The Observer prompts Ofcom investigation

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