Property News · May 30, 2017

Virgin’s £241 penalty because we have to move home


I’ve been charged a disconnection fee as it couldn’t provide me with broadband in my new location• As a long-time Virgin Media customer I signed a new 12-month contract in November 2016 following numerous cold calls urging me to improve my broadband at no extra cost. Unfortunately, in March this year unforeseen circumstances dictated that I need to move house. When I gave 30 days’ notice of this, I was told that since I am only a few months into the contract I will be charged a £241 early disconnection fee because Virgin Media doesn’t provide services in the area where my new house is located.It feels like I’m effectively being penalised for Virgin’s inability to provide me with any services. Even if you accept some kind of penalty, £241 seems draconian. MF, West Norwood, London Continue reading…

Source : theguardian.com
Read more…Virgin’s £241 penalty because we have to move home

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