Property News · April 24, 2017

Virgin Trains refused to refund £293 after I forgot my railcard


Train operator says I must send in the new tickets I had to buy on the train, but the barrier retained them when we returned homeIn January my wife and I and three daughters travelled to Euston from Chester for a weekend in London. We bought tickets in December by phone from the Llandrindod Wells ticket office, which were posted to us. On the day of travel we realised we had left our family railcard at home and had to pay £293.65 for new tickets to the helpful train manager. It was explained that we would need to contact Virgin and demonstrate we had a valid card to get a refund. Continue reading…

Source : theguardian.com
Read more…Virgin Trains refused to refund £293 after I forgot my railcard

You may also like...