Property News · June 26, 2018

Virgin Trains ignored my Delay Repay claim – then passed it on to Trainline


I was forced to take a taxi after my outward journey was halted, but I can’t get compensationIn January I bought two tickets via the Trainline app, using my disabled person’s railcard, to travel from Manningtree, Essex to Birmingham on 12 January. The London Euston to Birmingham leg is by Virgin. This part of the outward journey was halted at Rugby due to an incident. We were told to board a train to Coventry, where we were abandoned along with many others. We were already an hour late when I decided to take a taxi which cost £30. Under Delay Repay, I contacted Virgin and sent copies of tickets and taxi receipts.My initial inquiry was ignored and, eventually, I was told that, as I had bought my tickets from Trainline, it should deal with it. I have written to Trainline three times, and each time the reply – with a more helpful tone than Virgin – asked for a 12-digit ID. I have sent this, but any sort of resolution is nowhere to be seen. Continue reading…

Source : theguardian.com
Read more…Virgin Trains ignored my Delay Repay claim – then passed it on to Trainline

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