Property News · June 28, 2018

Virgin Money made an error – and now it won’t send me a new card


I’ve been a customer for 15 years, but the bank got tough when it claimed I hadn’t made a paymentFor the last 15 years I have had a credit card with Virgin Money, and paid the full balance each month by direct debit. Last month, three days after the debit is usually taken, I received a text from Virgin Money reminding me that a payment was due. I checked and the direct debit had been taken that morning. I then discovered I had been charged £30 interest because I had allegedly missed a payment and broken the terms of my credit agreement, and I could be reported to credit agencies. Continue reading…

Source : theguardian.com
Read more…Virgin Money made an error – and now it won’t send me a new card

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