Property News · May 26, 2018

Virgin Media falls foul of watchdog over £240 exit fees


Ofcom says it ‘has reasonable grounds to believe’ the cable company has broken its rulesVirgin Media may have breached consumer protection rules by charging customers up to £240 for ending their contract early, according to an investigation by the telecoms regulator Ofcom. In a preliminary ruling this week, Ofcom says it has “reasonable grounds to believe” that Virgin has contravened its general conditions which state companies cannot charge excessive fees that disincentivise customers from switching supplier.The company may also have fallen foul of Ofcom rules by failing to publish clear information on fees, and by requiring customers who move home to sign a new fixed-term contract or face an early termination charge. Continue reading…

Source : theguardian.com
Read more…Virgin Media falls foul of watchdog over £240 exit fees

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