Property News · December 12, 2016

Venting our anger on Yodel’s approach to parcel delivery


It couldn’t find the letter box and it was impossible to speak to someone on the phone to explain the problemCan you help with a long-running saga I’ve been having with parcel delivery company Yodel? The problem started because our letterbox is in our back door. Royal Mail and some couriers know this, but unfortunately Yodel could only be bothered stuffing its card in a cellar vent under our front door. It stuck two cards in before we even realised they were there. I rearranged the delivery, but we were out again and were rewarded with another card in the vent. At no point did it occur to the driver that there wasn’t a letterbox in this door and that we might struggle to get other post in there. Yodel’s phone line is useless as it only allows you to book another delivery. Continue reading…

Source : theguardian.com
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