Property News · July 11, 2016

Tripped up by Camper UK’s shoe returns policy


The shoes were damaged and returning them and getting a replacement is proving trickyI recently bought a pair of shoes from Camper UK which arrived damaged and unwearable. The suede on one shoe is completely rubbed away, and should have been apparent to anyone packing the shoes into the box (I ordered a second pair and they are absolutely fine). I paid extra for next-day delivery, but the company has refused to replace the damaged pair by the next day without me returning the goods for them to check. I feel I have received very poor service as I have a disability that means I can’t return the shoes at the post office. The company could very easily have sent a replacement pair and collected the faulty pair at the same time, but it has not done this, and has asked for further information. It also doesn’t provide a phone number for customers to call. FB, London Continue reading…

Source : theguardian.com
Read more…Tripped up by Camper UK’s shoe returns policy

You may also like...