Property News · December 11, 2017

Top of the flops: the year’s worst customer service errors


From unfinished homes to bank errors, which gaffes have made your blood boil? Consumer champion Anna Tims picks the prize failuresAs you read this, some of your fellow Britons will be considering remortgaging to pay a utilities bill that demands a four-figure sum because their supplier confused imperial meter readings with metric. Except they won’t qualify for a loan because their credit rating has been wrecked by a phantom £5 default on a bank account they closed 10 years ago. And they will be unable to get the default rectified because the bank can’t get access to the account. And in any case, they have no phone to ring on since telecoms have yet to be installed on their year-old housing estate and their mobile service provider inadvertently gave their number to someone else.It’s tempting to take the next flight out to escape the torment of corporate Britain, but before you book, be aware that paying for a ticket does not guarantee that you will be airborne. The pilot’s holiday rota might have been messed up, or a weird glitch in your travel agent’s computer might have printed your surname twice and invalidated your ticket or cancelled your booking without letting you know. Continue reading…

Source : theguardian.com
Read more…Top of the flops: the year’s worst customer service errors

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