Property News · August 24, 2016

The Post Office made a mistake, but won’t give me a refund


Money for a bill was taken from my bank account, but EDF didn’t receive it. Not my fault, but the PO made me jump through hoops I received an EDF electricity bill in April and paid through my local post office, the payee being Post Office. A couple of weeks later I heard from EDF that the bill had not been paid. I contacted my bank, which provided proof that the money had been withdrawn. The problem could only lie with the Post Office. A manager at the Oxford branch told me that my payment was not properly processed as the bill was not scanned. Despite this, the Post Office has made me jump through hoops, providing information to them and instructing me to send documents to EDF, incurring expense and time for which I have asked for modest compensation of £15. I have received neither this nor the bill payment of £125. Continue reading…

Source : theguardian.com
Read more…The Post Office made a mistake, but won’t give me a refund

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