Property News · January 7, 2017

The key to good customer service? Just do it


What puts the ‘great’ in companies that readers have been praising?The repair man at Timpson in Dublin’s Stephen’s Green shopping centre had already started opening my watch, and I had already agreed the €10 fee, when I told him that many years ago in London I had paid extra for a “lifetime guarantee” when buying a battery at another of its branches. Despite the fact that I had no evidence – and I wasn’t even in the UK – the repair man immediately said there would be no charge. It may only have been €10 but I was staggered – and delighted.Back in the Guardian’s offices in London I mentioned it to a colleague. Her shoe fell apart just as she was running to do an interview in Carlisle. At a nearby Timpson shop the repair man glued it back together, told her there would be no charge and suggested she give a small amount to charity. A year or two later (those shoes must be a bit manky) a similar incident happened near a Timpson shop in Farringdon in London. Once again she was not charged. Continue reading…

Source : theguardian.com
Read more…The key to good customer service? Just do it

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