Property News · July 9, 2017

The Goldcar golden rule … always take a photo when you return a hire car


The firm took money for damage I could prove I hadn’t causedWe hired a small car for nine days from Goldcar at Malaga airport in April last year for €41.69. We paid a deposit of €1,205 by credit card. The car was great and we had no problems. When we returned it, the returns officer told us it would be “at least a 40-minute wait” before anyone could look at it, so recommended we leave the keys. With a plane to catch we took his advice. I took photos of the exterior in case of a query.A week after returning I received an invoice for €180 to cover the cost of a supposed scratch to the back door, with a photo attached. But I’d taken a shot from almost the same angle, and there was no scratch. We disputed the damage and sent our photo evidence (complete with time and date stamp). I then discovered Goldcar had charged us €300. Its only response was, “I can confirm the charge has been applied correctly”. When I pursued the issue the response was “someone will get back to you”. It never did. I requested a chargeback via my credit card company, and the eight-week period in which Goldcar could challenge our chargeback has passed. We aren’t surprised it took no action. Continue reading…

Source : theguardian.com
Read more…The Goldcar golden rule … always take a photo when you return a hire car

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