Property News · September 29, 2016

StubHub breached ASA’s code – but nothing has changed


Small print below ticket prices on site still states service fees may apply, even though Advertising Standards Authority says exact amount must be includedBack in June I featured the case of AG of London who was charged £60 in fees when she booked four tickets through the online agency StubHub.The charges had not been specified during the booking process (unless you clicked a link beside the final total on the payment page), but the mark-up was shown on the confirmation email. The Advertising Standards Authority agreed the company was in breach of its committee of advertising practice code by not making its charges clear at the outset, but it was powerless to insist on a refund and StubHub, part of eBay, refused to offer one. Continue reading…

Source : theguardian.com
Read more…StubHub breached ASA’s code – but nothing has changed

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