Property News · March 23, 2016

Still waiting for Thomson to pay €800 compensation for eight-hour delay


Another passenger on the same flight contacted the Guardian and was subsequently paid – I’ve been waiting 12 monthsIn January 2015 my Thomson Airways flight from Tenerife to Norwich was delayed by over eight hours. In a written note to passengers Thomson stated that this was due to a previous flight having been delayed because of bad weather, meaning that the crew had to take a 15-hour rest. It is clear that under EU regulation 261/2004 such knock-on issues are irrelevant, and that the delay to our flight was the airline’s responsibility – Thomson knew about it in advance and could have called in other crew. I have been writing to Thomson about this for over a year now and, when it bothers to reply, it merely repeats its explanation. Continue reading…

Source : theguardian.com
Read more…Still waiting for Thomson to pay €800 compensation for eight-hour delay

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