Property News · May 31, 2017

Scottish Power in the dark about my mother’s electricity supply


Energy firm confirmed it had closed my mum’s account but then asked for meter readings and sent her a bill for £1,979I manage my elderly mother’s financial affairs. I noticed over a year ago that there was no sign of electricity payments on her bank statements, despite the fact she had a dual-fuel contract with E.ON. E.ON told me that her electricity account had been closed. I discovered that Scottish Power was the most recent supplier so contacted customer services, to be told that an account at my mother’s address had been erroneously transferred to them and had since been closed. Continue reading…

Source : theguardian.com
Read more…Scottish Power in the dark about my mother’s electricity supply

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