Property News · September 25, 2014

Santander has failed to act over £1,000 ‘fraud’


Nine weeks ago, I told the bank it had put my money into the wrong account – but I am still waiting for a resolutionI paid my credit card debts in full over the phone with Santander. When I checked my account I noticed that £1,000 had been credited to a stranger’s account incurring a £30 transfer fee. I did not request, nor authorise, this sum. I reported this to the bank and was told the fraud department would investigate.When my statement arrived, it said I was to be charged £12 for not meeting the minimum repayment on the card. I repeatedly explained that my payment had been misdirected and was repeatedly told that it would be refunded. Nine weeks on … nothing. Continue reading…

Source : theguardian.com
Read more…Santander has failed to act over £1,000 ‘fraud’

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