Property News · January 6, 2017

Samsung says it’s out of spares for my 18-month-old washing machine


It cost £1,700, is still on sale and I offered to pay for a repair – but it won’t budgeWhen my 18-month-old washing machine sprang a leak, Samsung sent a technician and he diagnosed a tear in the drum. Then things started to go downhill. We chased for information for two weeks until Samsung told us we were not covered under warranty because the damage had been caused by a “foreign object”. We asked if we could pay for a repair. However, another 10 days passed before the company declared that this was impossible as it didn’t have the necessary spares, even though the model was still on sale. Among the useless responses I was given during my hours on the phone was that I could try sourcing the part on its website (where spare parts aren’t sold), and that I should contact an approved repair company which, of course, couldn’t help as there were no parts. Continue reading…

Source : theguardian.com
Read more…Samsung says it’s out of spares for my 18-month-old washing machine

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