Property News · January 16, 2017

Readers' nominations for the worst customer service are …


Having run our own awards, we asked for your picks and were overwhelmedWorld strife and starvation are regrettable, but they are not the issues that provoke from us Brits the loudest howl of pain. No, our ire and anguish is roused by an injustice that dispossesses the needy, suppresses protest and invades the peace of our daily lives. In other words, corporate customer service. Last month, I dispensed awards to companies that had excelled in strategies to extract money from readers, then rebuff them when they expected goods and services in return. I invited readers to nominate organisations that merit a gong and the response has been phenomenal. Candidates have ranged from the US Senate to, er, Guardian subscriptions. One man nominated his entire high street. I heard about a dead man being charged an early termination fee when his son cancelled his phone contract and a woman who could not receive a refund due unless she could give the answer to a secret question – a question so secret the call centre was not allowed to ask it. Continue reading…

Source : theguardian.com
Read more…Readers’ nominations for the worst customer service are …

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