Property News · December 10, 2016

RAC’s breakdown in trust as charity gets a £6,000 bill


James Hewson’s Land Rover was damaged as it was towed away – but he was the one left out of pocketWhen James Hewson’s Land Rover Defender broke down in north Wales, he was thankful that he had cover with the RAC, knowing that it would most likely do a professional job. But Hewson says the breakdown service managed to lose the keys, temporarily lose the car, and cause more than £6,000-worth of damage.The first blow to Hewson was finding out he did not have full RAC recovery cover as part of a policy he bought from insurer NFU Mutual. Instead, it only allowed for the car to be towed a few miles. If he wanted the vehicle, which is 20 years old but still robust, taken to his trusted north London specialist garage it would cost £513 – a hefty amount for Hewson, who uses the 12-seater to take groups of disadvantaged inner-city kids on adventure trips with his charity, Mountainwise. Hewson, a trained climbing instructor, says: “In the end it was easier to pay the RAC to take it back to our garage where I knew it would be sorted out properly.” Continue reading…

Source : theguardian.com
Read more…RAC’s breakdown in trust as charity gets a £6,000 bill

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