Property News · June 25, 2016

Premium-rate service drained my Virgin mobile balance – but I hadn’t signed up


I have lost about £20 to people who had no right to take my moneyI put £20 on my pay-as-you-go Virgin mobile account. When I checked the balance a couple of weeks later I found I only had £1.28 credit, which was a big surprise as I don’t use it very much. I then noticed a text message informing me I could unsubscribe to a firm I had never heard of, and another saying that I didn’t have enough funds for the service to continue.I contacted Virgin and got through to a customer service person. She informed me I would have to text STOP to the number given to unsubscribe. When I pointed out that I had never subscribed she said it wasn’t their problem but between me and the company that had been taking my money. She claimed I must have answered a text to give them the authority to raid my account and there was nothing I could do except unsubscribe. Continue reading…

Source : theguardian.com
Read more…Premium-rate service drained my Virgin mobile balance – but I hadn’t signed up

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