Property News · July 16, 2018

Premium rate phone lines still used for vital public services


Callers facing huge mobile phone bills as some councils flout government guidelinesPeter Codner was in crisis. The retired barrister is confined to a wheelchair following a stroke and when one night he needed urgent assistance, he made several calls to Wiltshire council’s out-of-hours adult care centre. The SOS cost him dear. Not until his mobile phone bill arrived did he realise he had been charged £80.“The emergency number I’d been given was an 0845 one and I had no idea it was premium rate,” he says. “They have a queuing system, so to start with you are one millionth in the queue and then the seasons change and you are 999th. When I needed to call back, I had to go through the same system. If I’d known it was going to cost me an arm and a leg I might have just sat and waited until somebody in the building noticed they hadn’t seen me for the last few weeks.” Continue reading…

Source : theguardian.com
Read more…Premium rate phone lines still used for vital public services

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