Property News · April 13, 2016

P&O’s ‘human error’ left my father’s cruise booking all at sea


The company is refusing to refund his £791, despite admitting ‘human error’My father tried to book a P&O cruise in October. He explained that due to my mother’s mobility problems he needed to reserve a particular cabin. Customer services confirmed this was available and took a deposit of £791 over the phone. At the end of the call he was told the cabin he thought he had booked had, during the conversation, been reserved for another customer. He was promised booking confirmation within a couple of weeks if a suitable alternative cabin was available.By January he had heard nothing, so, assuming an appropriate cabin could not be found, he wrote to ask for his deposit to be refunded. On receipt of his letter, P&O sent him three booking confirmations for an alternative cabin in quick succession. It discovered that the person who had handled the original booking had sent an email confirmation of the booking to her own email address rather than sending him a letter. P&O wrote to say my father couldn’t receive a refund because the fact that his booking had not been confirmed was due to “human error”. I wrote in February protesting about this odd logic. I have still not received a response. SH, High Wycombe, Bucks Continue reading…

Source : theguardian.com
Read more…P&O’s ‘human error’ left my father’s cruise booking all at sea

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