Property News · May 10, 2018

Pizza Hut fails to deliver on its refund promises


The website crashed and my payment was taken twice … eight weeks on I can’t get my money backI ordered a takeaway pizza from my local Pizza Hut and the website crashed just as I was entering my payment details. I went through the procedure again and called the branch to check the payment had only been taken once. I later discovered my account had, in fact, been debited twice. Pizza Hut said they’d sort it. In the meantime, I enjoyed my (incredibly expensive) pizza. Eight weeks on I have still not been refunded. I complained through the company dashboard, tweeted, phoned and emailed the UK CEO. At the end of week seven I was finally told the money would be refunded within four days. It wasn’t. TE, Saltney, Flintshire Continue reading…

Source : theguardian.com
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