Property News · October 16, 2010

Phantom cash machine withdrawals can haunt consumers


You’re sure you didn’t take out that £240, but the bank insists you did. So what next?It’s the moment anyone who regularly checks their bank statement most fears. You are looking down the list of transactions and spot one you don’t recognise. A rogue cash machine withdrawal of more than £200, seemingly made while you were fast asleep at 2am. You rack your brain and even look through your diary to establish whether it could have possibly been you (or your partner if it’s a joint account).In most cases that rogue withdrawal turns out to be genuine. You eventually remember you did take out the cash. But what happens if your investigations hit a dead end and you are adamant the money could only have been taken fraudulently? You would probably expect the bank to refund you. But what if it refuses your claim because it says your card and pin were used to access the cash? Continue reading…

Source : theguardian.com
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